Protecting Your Health

  • If you are unwell or concerned about your health you should isolate yourself in a room away from others, contact your GP or a health professional. We suggest you call ahead, explaining your symptoms and travel history, rather than attend in person.
  • Remain in isolation while waiting for results of the assessment. 
  • For advice on when to seek medical attention, refer to NSW Health.
  • Students and staff who are unwell with acute respiratory symptoms must not attend the University.
  • The UNSW Health Service can be contacted on (02) 9385 5425 from Monday-Friday between 8.15am and 5.15pm. 
  • The federal Department of Health has set up a 24-hour COVID-19 Health Information Line at 1800 020 080. 
  • Overseas students can call the Medibank OSHC Health and Support Line on 1800 887 283.
  • For health concerns not related to Covid-19, NSW Health has a free helpline, Health Direct, at 1800 022 222. Registered nurses are available 24 hours a day, 7 days a week to provide advice. (*Calls are free from a landline; charges may apply from a mobile phone.) 
  • NSW Health has arranged for medical fees to be waived and covered for any international student who seeks treatment in relation to COVID-19.
  • Symptoms of COVID-19 can include fever, cough, shortness of breath, sore throat, body aches and breathing difficulties. Other early symptoms to watch for are chills and headache. Runny nose and/or diarrhoea only occur in about 5% of cases. 
  • Those considered at high risk may have travelled from overseas recently or been in contact with a confirmed case of COVID-19. 
  • NSW Health is advising individuals who have travelled from overseas in the 14 days before the onset of symptoms (fever, acute respiratory infection e.g. shortness of breath or cough) to seek medical attention. 
  • The Department of Health recommends returned travellers from overseas isolate themselves for 14 days after arriving in Australia, other than for seeking individual medical care. 
  • You should restrict activities outside the home except for seeking medical care. You should not go to work, school or public areas and should not use public transportation, taxis or ride share services until cleared by the public health unit. 
  • NSW Health has a home isolation guide
  • The Department of Health recommends people who have been in contact with any confirmed COVID-19 cases be isolated for 14 days following exposure and monitor your health closely.
  • Watch for signs and symptoms:
    • fever
    • cough
    • shortness of breath
    • other early symptoms to watch for are chills, body aches, sore throat, headache and runny nose, muscle pain or diarrhoea.
  • If you develop symptoms:
    • If you are seriously unwell and it is an emergency, call 000 immediately.
    • Continue to keep yourself apart from other people as much as possible (e.g. in a different room).
    • Wear a surgical mask if you have one.
    • Contact your GP or a health professional. We suggest you call ahead, explaining your symptoms, rather than attend in person.
  • You should restrict activities outside the home except for seeking medical care. You should not go to work, school or public areas and should not use public transportation, taxis or ride share services until cleared by the public health unit. 
  • Australia's Chief Medical Officer has advised that face masks are not recommended or necessary for the general public. 
  • People who have symptoms and might be infected with COVID-19 are required to stay in isolation at home and should wear a surgical face mask when in the same room as another person and when seeking medical advice to reduce the risk of transmitting COVID-19 to anyone else.
  • We want to reiterate that we respect the right of students, staff and visitors to wear a mask.
  • Wearing a mask in a crowded shop or on public transport is advisable if you need to go out during strict social distancing.
  • It is appropriate to wear a mask if unwell and travelling to or from medical care. 

The World Health Organization (WHO) recommends individuals:     

Wash your hands frequently

  • Regularly and thoroughly wash your hands for at least 20 seconds with soap and water or use an alcohol-based sanitiser with at least 60% alcohol

Practise food safety

  • Use different chopping boards and knives for raw and cooked food
  • Wash your hands before, during and after food preparation, and between handling raw and cooked food
  • Wipe down benches and tables after use with alcohol-based disinfectant wipes

Practise respiratory hygiene

  • Cover your mouth and nose with your bent elbow or tissue, then dispose of the used tissue immediately
  • Avoid touching your eyes, nose and mouth

Maintain social distancing

  • Stay at home if you feel unwell
  • Avoid close contact (within 1.5 metre distance for at least 15 minutes) with people who are ill

Please observe and comply with health-related signage around the University and hospitals

UNSW is providing support to students who are concerned via The Nucleus (+61 2 9385 8500) or China Call Centre (+86 21 6288 9885 or +86 21 6288 9886). Support is also available via our Student Support Advisors or International Student Advisors.

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How you can protect your health